100% Satisfaction Guarantee
Our Promise: Your Memory, Perfected.
At Carve Moments, our goal is to perfectly translate your precious memory into a work of art you’ll love. We stand behind every egg carving, snuff bottle portrait, and custom piece we create. If your artwork doesn’t meet your expectations, we will make it right.
How Our Guarantee Works
- Review Your Art: Upon receiving your order, please inspect it carefully.
- Contact Us Promptly: If anything isn’t perfect, email us at support@carvemoments.com within 30 days of delivery. Please include your order number and photos of the item.
- We Find a Solution: Our team will review your case and present the best resolution—typically a free remake, a full refund, or a store credit—within 3 business days.
Common Scenarios & Solutions
- “The portrait doesn’t look like my photo.” ➜ We will remake the item for free.
- “The item arrived damaged.” ➜ We will send a replacement immediately or issue a full refund.
- “It’s not quite what I imagined.” ➜ We offer a full refund or store credit upon return of the item in its original condition.
Important Details
- Process Time: Refunds are processed within 10 business days after we receive the returned item (if applicable) and approve the request.
- Return Shipping: For non-damaged, non-defective returns, return shipping is the responsibility of the customer. We will provide a prepaid return label for any item that is our error (e.g., damage, incorrect portrait).
- Custom & Personalised Nature: Due to the handcrafted and personalized nature of our products, we cannot accept returns or issue refunds simply for a “change of mind” after production has begun. Our guarantee focuses on quality and accuracy.
Your Feedback Makes Us Better
We take great pride in our craft. If something was less than perfect, we sincerely want to know. Your feedback is crucial in helping our artisans and process improve.
Questions about our guarantee? Contact our dedicated support team at support@carvemoments.com.