Shipping policy
Free Shipping on All Orders
We’re pleased to offer free shipping worldwide on every order — no minimums, no hidden fees.
📦 Processing Time
- Orders are typically processed within 7–10 business days after payment confirmation.
- During this time, we will email you photos of the completed artwork for your approval before shipping.
- Some items may take longer depending on the complexity of the craft. The estimated timeframe is always noted in the product description.
- Please review the processing time before ordering to ensure it meets your needs.
🚚 Shipping Time
After your artwork is approved and shipped, delivery generally takes:
- 7–10 business days for most destinations
Delivery times may vary slightly depending on your location, customs clearance, or carrier delays.
🌍 Shipping Carriers
We ship using trusted international carriers, including:
- DHL
- FedEx
- UPS
- Cainiao
We deliver to most countries and regions worldwide where these carriers operate.
🔍 Tracking Information
Once your order is shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
⚠️ Customs & Duties
Please note that import taxes, customs duties, and brokerage fees are the responsibility of the customer and vary by country. We recommend checking your local import regulations before ordering.
💬 Questions?
We know waiting for your custom piece is exciting — and we want it to arrive safely and on time. If you have any questions about shipping or delivery, feel free to contact us at info@carvemoments.com — we’re happy to help.